Frequently Asked Questions
Everything you need to know about your Star Cycle Gear experience.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I determine the right size for my riding gear?
Each product page features a detailed sizing chart. We recommend measuring your chest, waist, and sleeve length to compare against our specific garment dimensions for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. If you need a different size, we provide free exchanges to ensure you are fully satisfied with your gear.
Are Star Cycle Gear products covered by a warranty?
Yes, all of our premium apparel comes with a 1-year limited warranty against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my leather and textile gear?
We recommend professional cleaning for leather items. For textiles, hand wash with mild detergent and air dry away from direct heat to maintain the integrity of the protective fibers.